Cancellation & Refund Policy

We prepare every meal fresh for each order, so please read this policy before you order.

Cancelling an order

• You can cancel before we accept your order, or before the cut-off time of that meal, by messaging us on WhatsApp or calling us.
• After the cut-off time food preparation has started, so we may not be able to cancel.
• We may cancel or reject an order if we are closed, cannot deliver to your address, or cannot prepare it. We will tell you on WhatsApp.

When you get a refund

• If you paid online and we cancel or reject the order, or we are unable to deliver it, you get a full refund.
• If you cancel before the cut-off time after paying online, you get a full refund.
• If your meal arrives wrong, missing items, or not fit to eat, contact us within 2 hours of delivery with a photo. After checking, we will replace it, credit it, or refund it.

When we cannot refund

• Change of mind after the meal has been prepared or delivered.
• Wrong or incomplete address or phone number given by the customer, or no one available to receive the order.

How refunds are paid

Refunds go back to the original payment method (UPI, card or bank account) within 5 to 7 working days of approval, depending on your bank.

Contact

To cancel or ask about a refund: sadgurucaterers353@gmail.com · 9769253254 / 8779671754.